Refund Policy

Thank you for shopping at KritiByPreethi.

We take pride in the quality and craftsmanship of our hand-painted clothing. 

However, we understand that there may be circumstances where you need to return a product. Please read our refund policy carefully to ensure you are fully aware of your rights and obligations when it comes to returns and refunds.

1. Purchases are Non-refundable

Items once purchased are not eligible for refunds unless they are defective or damaged upon arrival.

2. Eligibility Criteria for Refunds:

Refunds are considered only if the items are defective or damaged upon arrival. We accept returns for a refund or exchange within 7 days of the original purchase date.

To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.

3. Refund Process:

To initiate a return, please contact us at KritiByPreethi@gmail.com to obtain a return authorization.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and whether your refund request has been approved or rejected.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 14 days.

4. Return Shipping:

To initiate a return, please contact us at KritiByPreethi@gmail.com to obtain a return authorization.

Customers are responsible for return shipping costs unless the item received is defective or damaged.

We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of your item.

The item must be shipped back within 14 days if it is defective or damaged. KritiByPreethi will be responsible for the shipping costs if the item is defective or damaged.

 

5. Exchanges:

Once purchased, no exchanges will be possible.

6. Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately with photos of the damage or defect, and we will gladly assist you in resolving the issue.

7. Changes to This Policy:

We reserve the right to modify this refund policy at any time. Any changes will be effective immediately upon posting on our website.

Contact Us:

If you have any questions about our refund policy, please contact us at KritiByPreethi@gmail.com